Referring to CCGA Healthcare is straightforward, transparent, and fully compliant with local authority and NHS standards.
We make the process seamless for professionals by ensuring clear communication, rapid response, and digital reporting at every step.
Whether it’s a hospital discharge, community referral, or care package review, our team works collaboratively with commissioners, case managers, and families to ensure continuity and confidence in every transition.
Who Can Refer
We accept referrals from:
Local authority commissioning teams and social workers
NHS hospital discharge and rabblement teams
Community mental health and learning disability teams
Housing and supported living providers
Charities, voluntary organizations, and advocacy services
Private clients or families (self-referrals)
Our process ensures that all referrals — urgent, planned, or emergency — are handled with the same professionalism and care.
Our Referral Process
Initial Contact
Professionals can refer individuals directly through:
Our secure online referral form
Emailing the CCGA Healthcare Referrals Team at admin@ccgahealthcaregroup.co.uk
Calling our dedicated referrals line at 07939 029 613 /
02036573424
Once received, our team acknowledges every referral within 2 working hours and begins initial triage and assessment.
Needs Assessment
A Registered Manager or Clinical Associate (former nurse) reviews the referral details and contacts the referrer or individual to arrange a holistic assessment.
We assess:
Personal care and health needs
Social circumstances and housing environment
Risk factors and safeguarding considerations
Preferred care outcomes and support duration
Assessments are completed within 24–48 hours for standard referrals or within 4 hours for urgent hospital discharges.
Care Planning and Agreement
Following assessment:
A personalized care plan is created and shared securely with all relevant professionals and family members.
We align our delivery model with council frameworks, NHS discharge protocols, and CQC requirements.
The service start date is confirmed, and the individual’s care file is set up digitally in D C M E (Digital Care Management Environment).
Urgent or Crisis Referrals
We understand that situations can change quickly.
Our Rapid Response Service allows us to mobilize support within a few hours in cases of:
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Unplanned hospital discharge
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Breakdown of existing care arrangements
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Emergency respite or overnight support
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Safeguarding concerns requiring immediate intervention
Our on-call management team operates 24 hours a day, 7 days a week to respond promptly and effectively.
Referral Documentation and Governance
All referrals are handled in accordance with:
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CQC regulations (Personal Care activity)
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GDPR and Data Protection Act 2018
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Safeguarding Adults Policies
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Information Governance Frameworks
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CCGA’s Quality Assurance and Risk Management Systems
We maintain a clear audit trail for every referral, assessment, and care delivery activity — ensuring full compliance and accountability.
At CCGA, we make referrals simple — and care delivery seamless.
Making a Referral
To make a referral today:
Email: [email protected]
Call: 07939 029 613 / 02036573424
Our team will respond promptly, assess the individual’s needs, and coordinate a care plan that ensures safety, comfort, and continuity.
Our Promise to Referrers
We promise to deliver:
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Speed: same-day contact and rapid mobilization
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Transparency: digital updates and progress reports
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Compliance: robust governance and safeguarding frameworks
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Collaboration: open communication with all professionals involved
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Quality: person-centered care delivered by trained, trusted staff
At CCGA Healthcare, we make professional referrals effortless —
because collaboration leads to better outcomes for every individual.