At CCGA Healthcare, we believe that safe, high-quality care begins with strong governance.
Our policies reflect best practice, CQC Fundamental Standards, UK legislation, and local authority safeguarding procedures.
This page provides easy access to all our core policies for service users, families, commissioners, staff, and professionals.
Each policy can be viewed online or downloaded as a PDF for reference, audits, or tender submissions.
Below is a list of our primary organizational policies.
(You will be able to upload each one as a downloadable PDF on your website.)
Our commitment to preventing abuse, protecting vulnerable adults, and responding quickly to concerns.
Includes: types of abuse, reporting procedures, DSL structure, MCA & DoLS.
Provides a safe, confidential process for staff to report concerns about unsafe practice, misconduct, or risks without fear of retaliation.
Explains how service users and families can give feedback or raise a complaint, with clear timescales and escalation processes.
Details how we protect personal information in line with UK GDPR, the Data Protection Act 2018, and ICO requirements.
(ICO Registration No. ZB945349)
Defines how staff handle sensitive information, record keeping, and permissions for sharing information with families or professionals.
Covers safe administration, record keeping, storage, error reporting, and staff competency for medication support.
Outlines hygiene standards, PPE use, handwashing, cleaning protocols, and outbreak procedures to keep people safe.
Explains how we assess, monitor, and reduce risks, including environmental risks, behavioural concerns, and safeguarding red flags.
Covers how we assess capacity, work in best interests, apply DoLS (where relevant), and document decisions legally and ethically.
Ensures fair, inclusive practice across recruitment, service delivery, training, and decision-making.
